The fastest way to get help is to contact Astreé Co. support using the channel that matches your request—and to include the key details from the start (order number, email used at checkout, and clear photos if there is any damage).
We offer multiple support options: email, phone, and website-based support (tickets, contact form, and product questions). Choose the option below that best fits your situation.
Choose the best support channel
Support Ticket (Recommended)
Best for order issues, delivery problems, returns, refunds, and anything that needs tracking and attachments.
- Order changes / cancellations
- Damaged / wrong / missing items
- Shipping & tracking issues
- Returns & refunds
Contact Form (Website)
Best for general questions, partnerships, and non-urgent requests.
- General inquiries
- Wholesale / B2B
- Corporate gifting
- Press / collaborations
Product Page: “Ask Question”
Best when your question is about a specific product. Use it from the product page so the product name is included.
- Scent style and strength
- Size guidance
- Availability questions
- Product details
Account Messages
Best if you already have an existing conversation with support and want to follow up in one place.
- Follow-ups on open issues
- Updates and clarifications
- Sharing extra photos/details
- Tracking ongoing communication
Email and phone support
If you prefer direct contact, you can reach us by email or phone. For the fastest resolution, please include your order number (if applicable).
Copy/paste checklist (fastest resolution)
- Order number: (e.g., #12345)
- Email used at checkout:
- Issue type: order / shipping / returns / payment / product / affiliate / wholesale
- Short description: 1–2 sentences (what happened + what you need)
- Attachments (if relevant): box outside + inside, product, label, and any damage
