If you requested a reset but didn’t receive the email, it’s usually a delivery delay, spam filtering, or an email mismatch. Use the steps below to find it or request it again.
Try this first
- Wait 5–10 minutes and refresh your inbox.
- Check Spam/Junk and Promotions folders.
- Search your inbox for Astreé Co..
- Make sure you entered the correct email address (no typos).
If it still doesn’t arrive
- Request the reset again (once).
- Try from another browser or private/incognito mode.
- If you use a work email, your company filters may block automated emails—try a personal email for the account if possible.
Contact support
If you still don’t receive the email, contact support and include the email address you used and the time you requested the reset.
