If something arrived damaged, incorrect, or missing, contact support as soon as possible. Clear photos help us resolve the case in the first reply.
Fastest resolution steps
- Contact support and include your Order #.
- Explain the issue in one sentence: damaged / wrong item / missing item.
- Attach photos (see checklist below).
Photo checklist (what to send)
- Full packaging (outer box) and internal packing
- Product label (front) so we can identify the item
- Close-up of the damage (if applicable)
- All items received in one photo (helps confirm missing items)
What happens next
We’ll review the evidence and confirm the next step—replacement, refund, or reshipment—based on the situation and product availability.
