If a carrier marks your package as delivered but you can’t find it, follow these steps first—most cases resolve quickly with a few checks.
Step-by-step checklist
- Check around the delivery location (lobby, reception, safe place, mailbox area).
- Ask household members or neighbors if they accepted the parcel.
- Verify the shipping address in your order details.
- If you have tracking, review delivery notes (if provided).
Next steps
- Wait a short time if delivery was recent—carriers sometimes mark delivered slightly early.
- If still missing, contact support with your Order #, tracking number, and your address.
- Attach any relevant information (screenshots of tracking).
Tip
For apartment buildings, adding entry details and a phone number reduces delivery misses significantly.
