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Payments & Invoices

Duplicatepending charge explained

Sometimes you may see a pending authorization or duplicate-looking entry. In many cases it’s a temporary hold that disappears automatically.

What “pending” usually means

A pending charge is often an authorization hold created when your bank verifies funds. It may drop off automatically if the order isn’t completed or if the bank finalizes the transaction.

What to do
  • Check if an order confirmation was created.
  • If you have one confirmed order, wait for the bank to finalize or release the hold.
  • If you see multiple completed charges, contact support with screenshots.
Tip

Posting times vary by bank. If you’re unsure, your bank can confirm whether the transaction is pending or completed.

Pending or duplicate charge

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