If you can’t sign in, it’s usually caused by a small mismatch: email format, password, browser settings, or a social-login method mismatch. Use the checks below to resolve the most common issues quickly.
Quick checks
- Confirm you’re using the same email you used to register or place orders.
- Turn off CAPS LOCK and retype your password carefully.
- Try a different browser or private/incognito mode.
- Disable ad-blockers for the sign-in flow and refresh once.
Common issues (FAQ)
“Invalid email or password”
Double-check the email spelling and remove extra spaces. If you’re not sure, use Forgot password to reset.
Account created with a social login
If you signed up with Google/Apple/Facebook, use the same social button to sign in. The email/password method may not work for that account.
Page loads but buttons don’t respond
Refresh the page, disable extensions/ad-blockers for this site, and try again. If the issue continues, try another browser.
Still stuck?
Contact support and include: device, browser, the email used, and a screenshot of the error message.
