A payment can fail for many reasons—most are bank or verification related. Try the steps below before retrying.
Common reasons
- Incorrect card details or billing address mismatch
- Insufficient funds or bank limits
- 3D Secure verification not completed
- Bank security checks (unusual device/location)
What to try
- Retry once and complete any 3D Secure step.
- Check that billing details match your bank records.
- Try another payment method or card.
- Contact your bank to approve the transaction.
If you need help
Send support a screenshot of the error (if shown) and the email used at checkout. Do not share full card numbers.
